SalonProGetting started
Workspace setup, branch config, and first staff login.
Help center
Help & Support
Answers when the floor cannot pause
Setup guides, billing FAQs, and troubleshooting for the questions reception asks every week.
Salon software help should not read like enterprise ERP docs. SalonPro help covers the tasks your team actually hits: first login, GST invoice questions, loyalty redemption errors, and staff permissions.
Browse topics by module or search common issues. Most front-desk questions resolve in minutes without waiting on a callback during Saturday rush.
When you need a human, escalation paths connect you to onboarding and product support with your branch context already in view.
Capabilities
Everything you need, built for the floor
Billing help
GST lines, partial pay, refunds, and reprints explained.
Appointments guide
Booking, status changes, and convert-to-bill walkthrough.
CRM & loyalty
Profiles, points, coupons, and membership redemption.
Permissions
RBAC roles for reception, stylist, and manager.
Troubleshooting
Common errors and quick fixes at the desk.
Workflow
How it works, step by step
- 01
Find topic
Browse module guides or search your question.
- 02
Follow steps
Screen-accurate instructions with checklists.
- 03
Verify fix
Confirm issue resolved on your workspace.
- 04
Escalate if needed
Contact support with context attached.
- 05
Train team
Share guides with new reception hires.
In practice
Real scenarios your team runs every day
First GST bill
Step-by-step from service select to printed invoice.
Stylist cannot refund
RBAC explainer for manager-only refunds.
Loyalty not applying
Check policy, eligibility, and stack rules.
New hire Tuesday
Onboarding checklist for front desk.
First GST bill
Step-by-step from service select to printed invoice.
Stylist cannot refund
RBAC explainer for manager-only refunds.
Loyalty not applying
Check policy, eligibility, and stack rules.
New hire Tuesday
Onboarding checklist for front desk.
Deep dive
Built for how salons actually operate
Documentation grounded in the product
Help articles reference real SalonPro screens and permissions—not generic salon advice that does not match your menu.
When to contact support
Data migration, branch merges, and billing discrepancies deserve a human. Routine how-tos should not.
- In-app topic guides
- Guided onboarding for new branches
- Billing audit assistance
Questions
Frequently asked questions
Follow getting-started guides: add services, staff, then run a test bill.
Owners and managers with settings access can manage employee logins per RBAC.
Verify service GST % in master data; help articles cover line tax setup.
Contact us page lists channels; onboarding calls scheduled by request.
Start free on your floor
Set up your branch, staff, and services in minutes — then run appointments, GST billing, and CRM from one workspace.